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Returns portal: partial refunds for bundles
Thread · Spec · Preview
Lena Hartmann · Customer Support
Customers ask for partial refunds on bundles every day. Support has to escalate each one. We need this in the returns portal.
Spec writer · agent
Understood. Three questions before I write the spec: Should a partial refund be limited to unused items in the bundle? Who approves refunds above a threshold today? Does finance need the refund split by item in the export?
Lena Hartmann · Customer Support
Unused items only. Above 250 € a team lead approves. Yes, finance needs the split.
Spec writer · agent
Spec drafted: “Partial refunds for bundles”, 14 requirements, 2 open decisions for Product. Tobias Kreuzer has been asked to review. A branch preview will follow once approved.
Partial-refunds-for-bundles.spec
Runs
5 active this hour
- Returns portal: partial refundsrunning
- Pricing spec for EMEA tiersneeds input
- Support intake: recurring themesfinished
Working with companies across the DACH region.
One shared space between your people and the product.
Software Studio replaces the hand-offs of the old development lifecycle with direct conversations between the people who know what is needed and the agents that build it.
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Quote approvals · one thread, four departments
Illustrative
Miriam Adler · Sales DACH
Can quotes above 50 k€ require a second signature?
Spec writer · agent
Yes. Who signs today, and does the threshold differ per country?
Nadia Roth · Operations
Same rule for Austria. Switzerland is 60 k CHF.
Executive Board · Q4 priorities
Approved for Q4. Ship before the sales kickoff.
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Onboarding checklist · the same conversation in two places
Illustrative
Your existing platform
#product-requests
Tobias Kreuzer @spec-writer draft the onboarding checklist change.
Spec writer · agent
Drafting. Two questions in the thread when you have a minute.
Or a space we provide
Onboarding checklist · thread
Same conversation, same agents, same memory.
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Illustrative
AgentStarts fromMade right for you- Spec writerSoftware Studio defaultAdapted to your approval rules
- Intake analystSoftware Studio defaultReads your support system
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- ReviewerSoftware Studio defaultYour coding and security standards
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Routing · where each run goes
Illustrative
Spec drafting
Frontier model · Claude Code · Cloud
Bulk data migration
Open-weight model · Pi · Your cluster
Security review
Frontier model · Codex · On-premises
Nightly regression
Small model · Pi · Your cluster
Run Model Harness Machine Spec drafting Frontier model Claude Code Cloud Bulk data migration Open-weight model Pi Your cluster Security review Frontier model Codex On-premises Nightly regression Small model Pi Your cluster Routing rules are set with you. The choice follows the task.
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You say what you need. We make sure it gets built correctly, and we take along your application development team as much as you want. Ownership of the outcome sits with us, not with a tool.
Partial refunds for bundles · ownership
Illustrative
- Need describedLena Hartmann, Customer Support
- Spec approvedTobias Kreuzer, Product
- BuiltImplementer agent, run 4 812
- VerifiedSoftware Studio engineer, on site
- Handed overJonas Weber, Application Development
Your teams learn from each other.
Team members see how others use AI agents and learn from it. Successful ways of working become shared skills that everyone can reuse.
What your teams learned from each other
Illustrative
Miriam Adler reused the skill “Pricing spec template” from Tobias Kreuzer
todayNadia Roth followed Lena Hartmann’s thread “Returns portal” before starting her own
yesterdayCompany memory learned: quotes above 50 k€ need a second signature
2 days agoSpec writer improved its own questions from 38 recent transcripts
this week
Built in, not bolted on.
Company memory, user-specific memory and self-improvement from transcripts are part of every agent. The system gets better at your company the longer it runs.
Memory · what every agent already knows
Illustrative
Company memory
- Quotes above 50 k€ need a second signature
- Returns are handled in the returns portal, never by email
- Finance exports need refunds split by item
Lena Hartmann’s memory
- Prefers short specs with open decisions listed first
- Reviews branch previews on Tuesday mornings
- Writes in German, reads specs in English
Agents improved themselves from 38 transcripts this week
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